Refund and Returns Policy

Return and Refund Policy for Prive Haven Emporium

At Prive Haven Emporium, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we are here to help with our return and refund policy.

1. Returns

We accept returns under the following conditions:

• Eligibility for Return: You can return items within 14 days of receiving your order. The item must be unused, in the original condition, and in its original packaging.
• Exclusions: We do not accept returns on the following items: [List any products that cannot be returned, e.g., personalized items, clearance items, etc.].
• Return Process: To return an item, please contact our customer support team at Inquiry@privehavenemporium.com to receive a return authorization. Please include your order number, and our team will guide you through the return process.

2. Refunds

• Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will process your refund within 14 business days.
• Refund Method: Refunds will be issued to the original payment method used during the purchase. Please note that it may take a few days for the refund to appear in your account depending on your bank or payment provider.
• Shipping Costs: Shipping fees for the return are the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect item sent, damaged goods).

3. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the same return procedure. Once we receive the returned item, we will send you the replacement as soon as possible.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at   info@privehavenemporium.com. We will arrange for a return or replacement of the item at no additional cost to you.

5. Non-Returnable Items

Certain items cannot be returned or refunded. These include:

• Personalized or custom-made products
• Gift cards
• Downloadable digital products
• Items on sale or clearance (if specified)

6. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at:

Prive Haven Emporium

https://privehavenemporium.com
Inquiry@privehavenemporium.com